FlyArchive

Support

Effective date: 2026-07-10
Last updated: 2026-07-10

Need help with FlyArchive? Email us. The more specific the report, the faster we can respond.

Contact

What to include

  • Operating system and version (for example macOS, Windows, iOS)
  • FlyArchive version (About or Settings if available)
  • How you obtained the app (platform app store, direct download / license, or another channel)
  • What you expected vs what happened
  • Steps to reproduce, and archive format if relevant (ZIP, 7z, RAR, etc.)

Please do not send archive passwords or highly sensitive archive contents unless we ask for a minimal sample and you are comfortable providing it.

Purchases

  • Platform app stores (Apple, Microsoft, Google, or others we list on): manage billing, refunds, and family or organization sharing through that store’s account tools. Use the store’s restore-purchases flow when the app offers it. Refunds are controlled by the store.
  • Direct download: include your order email, order ID, or license key (if safe to share). Some refunds go through the payment provider that processed checkout.
  • Other channels: use that channel’s order history first; mention the store or package source when you email us.

Privacy

One policy covers all platforms and distribution channels: FlyArchive Privacy Policy.

Security

To report a vulnerability, email hello@lofloop.com with a clear subject such as “FlyArchive security”. Include impact, affected versions and platforms, and a responsible reproduction path. Please give us reasonable time to investigate before public disclosure.